WordPress Support for you and your website

Get WordPress Help From A Team That's

trustworthypassionateexperiencedcommunicative

WHAT WE DO

Focus on growing your business and delegate the technical work to us

We provide WordPress support and maintenance so you can focus on what you do best.
Delegate your tedious technical tasks and be backed by your very own WordPress support team for fixes, help, and advice.
  • WordPress Support

    WordPress Support

    WordPress Support

    We’re proud of the level of support we provide. We go out of our way to solve your WordPress issues and we always leave your code better than we found it. When we’re not solving issues we’re proactively looking for ways we can improve your website.

    View Our Support Plans
  • 24/7 Security Monitoring

    24/7 Security Monitoring

    24/7 Security Monitoring

    Our security scanners will monitor every file within your website to identify hidden and visual infections. We also scan your website against 8 blacklisting services to keep your online reputation intact. If any issues are found we will act on these immediately.

    Monitor Your Website
  • Automated Backups

    Automated Backups

    Automated Backups

    We take backups in real-time so whenever you make a change you can be safe knowing that if the worst was to happen you can always pick up exactly where you left off. If your website ever does go down we’ll restore it for you at no additional charge.

    Secure Your Latest Work
58Happy Clients
22345Website Backups
2088Wordpress Updates
15Websites Hosted

Pricing & Signup

30 days to exceed your expectations or we'll give you your money back.

  • SILVER
    £59/MOmonth-to-month or £49/mo billed annually
    • Email Support
    • Managed WordPress Updates
    • Real-Time Cloud Backups
    • 24/7 Security Monitoring
    • Hacked Website Cleanups
    • WordPress Video Tutorials
    • Real-Time Activity Tracking
    Get Started
  • GOLD
    Most Popular
    £119/MOmonth-to-month or £99/mo billed annually
    • Includes Silver Benefits Plus:
    • Live Chat Support
    • Sucuri Firewall Protection
    • Uptime Monitoring
    • Staging Environment
    • Version Control
    • WooCommerce Support
    Get Started
  • PLATINUM
    £239/MOmonth-to-month or £199/mo billed annually
    • Incl Silver & Gold Benefits Plus:
    • Phone Support
    • Managed WordPress Hosting
    • Performance Optimisation
    • Domain & SSL Management
    • Site Migration & Email setup
    • WordPress Multisite Support
    Get Started

We deal with the tech work so you can focus on what you do best.

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You can submit as many tickets as you like and if it’s something your plan covers we will take care of it. If any of your requests are outside of your plan we will give you an estimate based on how long we think it will take or we can quickly upgrade you to a higher plan.
As long as we can easily access your site via FTP, SSH or via the control panel then it shouldn’t matter. However if the provider or platform is difficult to work with we can review and make suggestions to make life easier for both of us.
We are currently offering a 10% discount on each additional plan you take out with us. Simply sign up to one of our plans and send us a message stating which additional plan/s you require and we will add this to your account. Please note that we only discount plans that are equal to or lower than the highest plan you sign up to.
Simply send us a support request and we will upgrade or downgrade your plan as required.
We honour a 30 day money back guarantee during the first 30 days of service. If wanting to cancel anytime after this period refunds will be prorated for the remaining time left in the month.
Our default hours are 8am – 10pm GMT or GMT+1 in the summer months.
WP Shrug was born from past clients that kept coming back to us as they weren’t keeping their WordPress websites up to date with the latest security patches and bug fixes. Some of them were keeping on top of it but every now and then their sites would break due to an incompatibility issue with their theme or plugins. We recovered and cleaned up hacked and broken websites, got them re-listed on Google and put a support, security and backup plan into place to prevent and help with future issues.

As our relationships with our clients continued to grow we found that they required further assistance to make their lives even easier and to help them grow their brand and business. We figured out a way to offer a set of services based on different levels of support required at competitive and affordable prices.

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WP Shrug was created out of a vision to support clients long after they had their site built with us. We have grown to become the go-to place for WordPress support and maintenance services because we continually discover better ways to address our clients needs and make their website perform better.

With our WordPress knowledge we partner with our clients to bring fresh perspectives and creative thinking to the problems we solve. Our entrepreneurial spirit drives us to continually discover and proactively suggest better ways to serve you and your website’s visitors.

We strive to understand our clients and the sectors in which they do business to help us provide the best solutions that have the most impact in their industry. We also challenge ourselves on a regular basis to look for ways to evolve so we can sustain our competitive edge and contribute to the communities in which we work.

MEET THE TEAM

Our team is passionate about helping businesses succeed online.

  • Steven Watts
    Steven Watts
    I'm the founder of WP Shrug and I have specialist experience building, maintaining and supporting a wide range of WordPress websites.
  • Sam Taylor
    Sam Taylor
    I use the latest digital tools and techniques to help your business grow online.
  • Oliver Hilton
    Oliver Hilton
    I'm an experienced Graphic Designer with a passion for creating outstanding design solutions, throughout all aspects of visual communication - digital and print.
  • Darryl Fickling
    Darryl Fickling
    I'm a visual designer & illustrator, communicating information for desktop, web and mobile devices for a greater user experience.
  • Scott Forest
    Scott Forest
    I work to deliver semantic, accessible, and organically search-engine optimised code that is cross-browser, cross platform, cross-device at all times.
  • Laura Varey
    Laura Varey
    I’m a creative marketer, with a passion for digital marketing. I specialise in copy writing, social media services and email marketing.
  • Rob Chant
    Rob Chant
    I'm a digital marketer, specialising in search marketing. I run powerful AdWords, SEO and content campaigns.
  • Joe Stone
    Joe Stone
    I'm an experienced front end developer and a WordPress expert. I enjoy going out of my way to ensure that customers are always happy.
  • Jany Martelli
    Jany Martelli
    I'm a Digital Consultant and WordPress Specialist. I help companies, professionals and startups grow with technology.

Tips, tricks and advice from the WP Shrug Team to help you improve your website

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